Our Shipping & Returns

At Plantopia, we aim to provide a seamless shipping experience for our customers. Our plants are packed with utmost care and attention ensuring each plant arrives in perfect condition. Our shipping methods are designed to be efficient and cost-effective, allowing us to extend affordable shipping rates to our customers.

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Worry about plants being shipped in colder weather?

It's not commonly known, but it's better to ship plants in cooler compared to hotter weather. We always check the destination's temperature and condition before sending out shipments. If needed, we add extra layers for insulation and protection. When tempurature dips below a certain degree, we also add a heatpack to keep them nice and cozy. 

We have shipped plants safely to destinations with temperatures as low as -15Celcius. If temperature in your area is colder than that, we will hold off shipping until it is safe to do so. 

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Can I place an order and request a specific shipping date?

Yes, certainly. We usually ship within 1-3 days once an order is received. If you would like to delay your package (for example, you are on vacation and will not be home until a certain date), simply send us an email/message before or right after you place your order. We can hold your plant(s) for up to 2 weeks before shipping them out.

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Can I add items to my existing order?

If you have placed an order and it has not been shipped, you can add item(s) to this existing order. This will save you the additional shipping cost. You can either:

- Place a new order for the additional item(s) and select "pick up" at check out, this will bypass the shipping fee for the additional order.

- Alternatively, you can reach out to us and let us know what you want to add. We will manually adjust the order on our end and send you instructions for payment.