FAQ

🌍All our plants are imported from Thailand. We only bring in a small shipment at a time. Each plant is individually selected to ensure they are of the best quality/health.

We are located in Delta, British Columbia.

We have a detailed section on how to care for your newly arrived plant baby. You can find it in our Blog page.

Once an order is received, we will reach out to you via the phone number provided within 24 hours and arrange for the best time to deliver. We usually are able to get the plants to your door within 48 hours (this might vary depending on your availability). We sometimes deliver on weekends.

We usually ship within 24-48 hours once an order is received. Shipping is faster within BC and neighboring Provinces (arriving 2-3 days). It takes a little longer if you are located on the East Coast (arriving 4-6 days).

Please feel free to reach out to us anytime via live chat or email. We usually response quickly and are always happy to answer any questions/concerns you might have.

Yes, business as usual for us during the strike. We ship via UPS or Purolator. Packages arrive just as quickly.

Yes, you get the exact item shown in the pictures. No guessing game.

Yes, it is perfectly safe to ship plant(s) as long as it's not below freezing. We check the destination's temperature and condition before shipping out every order. If needed, we add extra layers/paddings for insulation and protection. Most of our plants arrive in excellent condition. Visit our Shipping & Return page for more information.